New properties cannot be added to an RMS database by clients: RMS Sales processes the new property first, then RMS Support adds it to your database.
Overview
New properties cannot be added to an RMS database by clients. This applies to both standalone databases and Enterprise (multi-property) databases. Property creation is handled by RMS so that licensing, billing, time zone, and database configuration are set up correctly.
Adding a property is a two-stage process:
- Purchase: RMS Sales sells and processes the new property. To start, contact RMS Sales.
- Setup: Once the sale is processed, RMS Support adds the property to your database. RMS Sales and RMS Support may add it for you as part of the sale.
How to Request a New Property
If the sale has been processed but the property has not yet been added to your database, log a request with RMS Support.
- Go to the RMS support page and select Submit a ticket.
- In the Subject, enter "Request to add a new property".
- In the Description, provide the property details listed in the next section.
- Submit the request.
Information to Provide
Include the following details so RMS Support can configure the property correctly:
- RMS Client ID
- Property Name
- Country
- Time Zone
- Address (Street, Suburb/City, State or Region, Postcode)
Please Note! RMS Support will confirm once the new property has been created and provide access details. Allow time for the request to be processed.
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