Steps to correct a Meter Read processed incorrectly in RMS.

Overview

Utility Meters allow Users to record meter readings and apply utility charges to an Area.

The Previous Read Date for a meter determines the billing period when performing a Meter Read.

This article outlines the steps for setting the voiding an incorrect meter read, and resetting to the Previous Read Date and usage for a meter in RMS.

Guide

Open the Reservation in RMS.

1. Select the required Account.
   
    
2. Right click the Meter Charge.
3. Select 'Void Transaction'.
   
    
4. Select a Void Reason.
5. Select 'Void Transaction'.
   
    
6. Select 'Exit'.
   
    
7. Select 'Meter Read'.
   
    
8. Select the Previous Meter Read Date.
9. Enter the Previous Meter Read.
10. Select the Current Meter Read Date.
11. Enter the Current Meter Read.

12. Select Process Current Read.
    

    Repeat the steps for all reservations where a Meter Read has been processed incorrectly.