Steps to correct a Meter Read processed incorrectly in RMS.

Overview

Utility Meters allow Users to record meter readings and apply utility charges to an Area.

The Previous Read Date for a meter determines the billing period when performing a Meter Read.

This article outlines the steps for setting the voiding an incorrect meter read, and resetting to the Previous Read Date and usage for a meter in RMS.

Please Note! If the read was processed before the booking was checked in, the charge can post to another reservation on the same Area that is still in Arrived status. Open that reservation to void the charge, then check in the correct booking and process the read again. See How to Process Meter Reads for the check-in requirement.

Please Note! RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

Correct an Incorrectly Processed Meter Read

Open the Reservation in RMS.

1. Select the required Account.

   

    

2. Right click the Meter Charge.

3. Select 'Void Transaction'.

   

    

4. Select a Void Reason.

5. Select 'Void Transaction'.

   

    

6. Select 'Exit'.

   

    

7. Select 'Meter Read'.

   

    

8. Select the Previous Meter Read Date.
9. Enter the Previous Meter Read.
10. Select the Current Meter Read Date.
11. Enter the Current Meter Read.

12. Select Process Current Read.

    

    Repeat the steps for all reservations where a Meter Read has been processed incorrectly.