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TripAdvisor TripConnect

Information on connecting RMS with TripAdvisor TripConnect, how the connection appears on TripAdvisor, how to verify it is working, and how to report on TripAdvisor revenue.

 

Overview

TripConnect is a suite of tools from TripAdvisor that helps Properties drive direct bookings, by connecting their rates and availability to potential guests searching on TripAdvisor. Once connected, the Property's live rates from RMS appear in the TripAdvisor price comparison module on the Property's listing alongside Online Travel Agents (OTAs), and guests who select the Property's direct rate are sent through to the RMS Booking Engine to complete the booking.

✎ Please Note: RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

 

⚠ Important: For the connection to complete, the Property Name, Address, Email Address, and TripAdvisor ID must be identical in both RMS and TripAdvisor.
✎ Please Note: TripAdvisor is not available for Vacation Rentals or Sites.

 

Set Up TripConnect

Before you begin, ensure you have:

 

In the side menu of RMS, go to Setup > Property Options > Property Information.

  1. Select 'Edit' on an existing Property.
  2. Screenshot of the Property Information list in RMS showing existing properties with an Edit icon next to each property to open its configuration

     

  3. Select 'Online' in the left-hand menu of the Edit window.
  4. Enter the Property's TripAdvisor ID in the Trip Advisor Id field (under the Trip Advisor/NPS heading).
  5. Select 'Save/Exit'.
  6. Screenshot of the Online section in Property Information in RMS showing the Trip Advisor/NPS heading with the Trip Advisor Id and Partner fields, the Min NPS Score Required field, and the two NPS survey checkboxes

     

  7. Sign up for TripConnect on the TripAdvisor side.
✎ Please Note: The same Trip Advisor/NPS section also contains a Partner field, a Min NPS Score Required field, and two Display Trip Advisor... checkboxes. These settings relate to the Net Promoter Score (NPS) guest-survey integration with Trip Advisor reviews and are separate from the TripConnect direct-booking connection. Only the Trip Advisor Id field is required for the TripConnect setup described in this article. 

 

How This Looks on TripAdvisor

Once TripConnect is active, guests searching for the Property on TripAdvisor will see the Property's direct rate from RMS displayed in the price comparison module on the Property's TripAdvisor listing page. This module sits alongside rates from Online Travel Agents (OTAs) such as Booking.com and Expedia and gives guests the option to book directly with the Property.

What guests see on TripAdvisor:

  • The Property's direct nightly rate, pulled live from RMS, shown next to the OTA rates for the same dates.
  • A direct-booking option against the direct rate. Selecting it takes the guest to the RMS Booking Engine with the search dates pre-filled, where the guest completes their booking. TripAdvisor identifies RMS as the Property's connectivity partner in its TripConnect flow.
  • Rates and availability update automatically as they change in RMS.
★ Tip: The guest journey only begins on TripAdvisor. The booking itself is made in the RMS Booking Engine, so the reservation lands directly in RMS with no channel manager in between.
⚠ Important: RMS does not set or control commission amounts for TripConnect bookings. Commission rates, display rules, and partner subscription options are set entirely by TripAdvisor and may change at any time. Please contact TripAdvisor directly to confirm current commission percentages, billing statement dates, and the terms that apply to your Property.
✎ Please Note: For steps to verify the connection is working and to resolve common issues (for example rates not appearing on TripAdvisor, or bookings not arriving in RMS), see Troubleshooting TripAdvisor TripConnect Connection.

 

Reporting on TripAdvisor Revenue

TripConnect bookings complete in the RMS Booking Engine and are attributed in RMS to a Travel Agent record named TripAdvisor. This means TripAdvisor revenue can be isolated using the Property's existing Travel Agent and Channel reports. No new report needs to be built.

Report What It Shows How to Filter for TripAdvisor
Booking By Travel Agent Report Reservation volume and revenue grouped by Travel Agent over a selected date range. Set the Travel Agent filter to TripAdvisor for a TripAdvisor-only revenue view.
Channel Performance Report Channel-level performance, including ADR, revenue, and room nights by channel. Read the row for the TripAdvisor / TripConnect channel.
Channel Category Comparison Report Compares each channel's contribution by Category. Review TripAdvisor's Category mix alongside other channels.
★ Tip: Save or schedule the Booking By Travel Agent Report with Travel Agent pre-filtered to TripAdvisor for a quick, repeatable view of revenue generated by the TripConnect connection.
✎ Please Note: Commission and billing information for TripConnect bookings is supplied by TripAdvisor, not RMS. Please refer to the statement supplied by TripAdvisor for commission amounts and reconcile against the Booking By Travel Agent Report in RMS. 

 

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