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Give Complimentary Upgrades

How to complete a complimentary Guest upgrade.

 

Overview

At times, a Property may opt to offer a Guest a complimentary upgrade.

This can occur when lower-tier Categories are overbooked, or when higher-tier Categories are available and the property wishes to create availability in more budget-friendly categories or for a Guest special occasion.

When processing a reservation upgrade in RMS, Users can set the Bill Category to reflect the original Category that was booked, then update the assigned Category and Area to reflect the upgrade.

This ensures that the Bill Category - not the upgraded category - is used to calculate rates, preserving the original pricing while accommodating the guest in a higher-tier category.

✎ Please Note: RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

 

 

Guide

Open the Reservation in RMS.

  1. Set the Bill Category to the Category.
    Reservation details screen in RMS showing the Bill Category field set to the guest’s originally booked category, while the Category and Area fields still reflect the current allocation
     
  2. Change the Category on the reservation.
  3. Assign a new Area.
  4. Select 'Save\Exit'.
    Reservation in RMS after a complimentary upgrade, showing the Bill Category field still set to the original lower-tier category while the Category and Area fields display the upgraded room type and area, with the Save/Exit button highlighted

 

 

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