Overview

Manually reversing a refund can be used in scenarios where the auto Reverse Refund function is not available.

By re-applying a Receipt to the Account for the same value as the original refund it brings the account back into it's previous balance.

Manually reversing a refund on a different accounting date to the original refund may require notation on the Cash Transactions Report or Daily Cash if no money was received correlating to the receipt in RMS for that date.

Guide

Open the Account in RMS.  

1. Select the Refund needing to be corrected.
2. Select 'Receipt'.
3. Select 'Create Receipt'.
   
    
4. Select the Receipt Type used on the Refund.    
5. Enter the Amount used on the Refund.    
6. Select 'Process'.
   

This account is now back to its previous state and balance.

The Receipt should be processed on the same Accounting Date as the Refund, to prevent discrepancies in Cash Transaction totals.