What happens when there is only 1 Area left in a Category and 2 reservations are made at the same time? 

Information

If only one Area remains available in a Category that is available for sale on an Online Travel Agent (OTA), and a reservation is created manually in RMS at the same time as a guest books online, the manually created reservation will take precedence.

On these occasions, the Online Reservation will have no alternative Area to be placed in and will be delivered in RMS as a Quote Reservation.

The following scenarios can result in the above:

• RMS User creating new reservations.
• RMS User moving reservations or upgrading reservations.
• Two Online (OTA) bookings dropping into RMS around the same time. At the time the guests started booking the reservations, the last area was showing as available on the OTA. By the time they complete the booking process, only one of them will be allocated, and the other will show as a Quote booking. 

To investigate these scenarios, go to Reports > Management > Reservations > Made/Modified and review changes made for the current date.