Credit Card Tokens are secure, encrypted references to a cardholder’s credit card details. They allow payments to be processed in RMS via a connected Payment Gateway without storing or re‑entering the full card number in RMS.

Overview

Credit Card Tokens are encrypted tokens containing credit card information that can be used to securely process payments in RMS via a connected Payment Gateway.

Where Credit Card Tokens are stored

• Multiple Credit Card Tokens can be created on a Guest Profile, Company or Travel Agent to be available for selection when creating a Receipt on a related account.
• Credit Card Tokens remain on the Guest Profile, Company or Travel Agent until removed by a user.
• For Enterprise Databases, the RMS Pay Tokens are shared across all properties that use the same RMS Pay Merchant Account.
• If the Property has recently switched to a different Payment Gateway, the Credit Card Tokens created using the old Payment Gateway will not be visible.
• RMS Pay a Guest Profile, Company or Travel Agent will include any associated Credit Card Tokens.

How Credit Card Tokens are created

A Credit Card Token can be created from within RMS or using a connected EFTPOS terminal when using RMS Pay or another Payment Gateway that includes the function of creating a Credit Card Token from the terminal.

Credit Card Tokens created via the Receipt screen will be recorded in the Audit Trail.

Other usage

The Second Deposit Processing utility requires a valid Credit Card Token and the CC Consent field to be set to Yes to process payments of second deposits in RMS.

Credit Card Token Descriptions are optional and can be used for labelling token usage when more than one token exists.

Guide

Open the Reservation in RMS.

1. Select CC Token.
   
    
2. Select Add.
3. Select the Process Token Using option.
4. Select Create/Exit.
   
    
   • Hosted Payment Form.
     1. Enter the Credit Card Information on the secure Payment Gateway Form.
     2. Select Pay or Submit.
   • EFTPOS Terminal.
     1. Select the EFTPOS Terminal.
     2. Select Create/Exit.
     3. Follow the On-screen Prompts on the EFTPOS Terminal.
     4. Enter a Token Description (Optional).

• The Credit Card Information form and icon or button displayed to create the CC Token will vary depending on the Payment Gateway used.

RMS Pay EFTPOS pre-authorisation

• When using an EFTPOS terminal with RMS Pay to create a Credit Card Token, RMS will always send a value of $1.00 to the EFTPOS terminal.
• This is a pre-authorisation only, not an actual payment, and is used to create the Credit Card Token.

• This is standard RMS Pay terminal behaviour and cannot be configured or disabled.

• The $1.00 pre-authorisation will typically drop off the guest’s account automatically, depending on the card issuer.