Information on the Bookingpal channel connection in RMS, including the data exchanged between Bookingpal and RMS.

Bookingpal Channel Overview

Bookingpal is an online booking channel that can be connected to RMS via the Channel Manager. Once connected, Bookingpal and RMS exchange availability, rate, restriction, and reservation data automatically.

The tables below outline which data is sent and received between Bookingpal and RMS, and provide a reference for the supported and unsupported functions of the integration.

Use this when you need to confirm whether a particular field or restriction is exchanged with Bookingpal before relying on it, or when a customer asks why a value set in RMS is not appearing on the channel.

Please Note! RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

Key Points

• Bookingpal supports single reservations, group reservations, and cancellations.
• Email confirmations for bookings made through Bookingpal are sent by Bookingpal, not by RMS.
• Live Availability is sent to Bookingpal for 365 days ahead.
• Data flows in both directions: RMS sends availability, rates, and restrictions to Bookingpal, and Bookingpal sends guest and reservation data back to RMS.

Connecting the Bookingpal Channel to RMS

Before you connect the Bookingpal channel, you will need the Channel Manager available for the property, and your Categories and Rate Types set up so they can be mapped to the equivalent products on Bookingpal.

To connect Bookingpal as a channel in RMS, follow the general Channel Connection process. This involves activating the channel in the RMS Channel Manager, mapping your properties, categories, and rate types, and then enabling the connection.

Tip! For step-by-step instructions on connecting a channel, see the Channel Connection article.

Bookingpal Channel Data Exchange Information

The following tables show which availability, rate, restriction, guest, and reservation data is sent and received between Bookingpal and RMS.

For example, when a guest books a stay on Bookingpal, Bookingpal sends the reservation to RMS with the guest's name and contact details, the arrival and departure dates, the number of adults, children and infants, the mapped Category and Rate Type, the Booking Source, the Travel Agent, and any OTA Notes. RMS creates the reservation from that data, and Bookingpal sends the confirmation email to the guest.

Tip! For definitions of the terms used in the data exchange table above, see the Availability, Rate & Reservation Glossary for Channel Connections article.

If Bookingpal Channel Data Is Not Updating

If a value set in RMS is listed as Supported above but does not reach Bookingpal, or a Bookingpal reservation has not arrived in RMS, the cause is usually a mapping problem rather than the connection itself.

• If rates, availability, or restrictions are not appearing on Bookingpal, see Troubleshooting: Rates or Availability Not Updating on a Channel.
• If a Bookingpal reservation has not arrived in RMS, see Troubleshooting: Reservations Not Arriving from a Channel.
• To check the Category and Rate Type mapping for the Bookingpal connection, see Identify Channel Mapping Issues.

Related Articles

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• Channel Connection
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