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CAW: Channel Information

This article describes the CAW channel connection in RMS, including the data exchanged between CAW and RMS.

 

Overview

CAW is an online booking channel that can be connected to RMS via the Channel Manager. Once connected, CAW and RMS automatically exchange availability, rates, restrictions, and reservation data.

This article outlines which data is sent and received between CAW and RMS, and provides a reference for the integration's supported and unsupported functions.

✎ Please Note: RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

 

 

 

Key Points

  • CAW supports single reservations and cancellations, but does not support group reservations or reservation modifications.
  • Email confirmations for bookings made through CAW are sent by CAW, not by RMS.
  • Live availability is limited to 30 days.
⚠ Important: CAW does not support reservation modifications. If a guest needs to change their booking (for example, dates, room type, or guest count), the modification must be made manually in RMS. The original CAW reservation should be updated directly on the reservation in RMS.

 

Connecting CAW to RMS

To connect CAW as a channel in RMS, follow the general Channel Connection process. This involves activating the channel in the RMS Channel Manager, mapping your properties, categories, and rate types, and then enabling the connection.

★ Tip: For step-by-step instructions on connecting a channel, see the Channel Connection article.

 

Availability, Rate & Reservation Data Exchange

The following tables show which availability, rate, restriction, guest, and reservation data is sent and received between CAW and RMS.

Category Feature Support Status
Availability & Allotments Allotments Supported
Live Availability 30 Days
Oversell Allotments Supported
Release Back Time Supported
Rates Additionals Rates Supported
Currency Supported
Rate Amount Supported
Rate Description Supported
Override Amount Supported
Person Base Supported
Restrictions Closed to Arrival Supported
Closed to Departure Supported
Maximum Nights Supported
Minimum Nights (MLOS) Supported
Minimum Nights (Soft Close) Supported
Stop Sell Supported
Guest Information Surname Supported
Given Name Supported
Address Supported
Town/Suburb Supported
State Supported
Postcode Supported
Country Supported
Phone Supported
Email Supported
Reservation Management Single Reservation Supported
Group Reservation Not Supported
Modification Not Supported
Cancellation Supported
Email Confirmation Sent By CAW
Reservation Details Adults Supported
Children Supported
Infants Supported
Arrive & Depart Date Supported
Booking Source Supported
Category Supported
ETA Supported
OTA Notes Supported
Rate Type Supported
Travel Agent Supported

 

 

 

★ Tip: For definitions of the terms used in the data exchange table above, see the Availability, Rate & Reservation Glossary for Channel Connections article.

 

 

Related Articles

 

 

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