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Reset a Users Password

Information

System Administrators should immediately reset a user's password if any unusual activity is detected on the System Access Report. This ensures that if the user's password has been obtained by unauthorised persons, they will not be able to gain access to RMS. Users can reset their own password by selecting 'Forgot Password' on the login screen.

✎ Please Note: Some Users may not see or have access to the functions mentioned in this article. 
CLICK HERE to find out more.

 

  1. Go to Setup > Users > User Information.
  2. Select 'Edit' on an existing User.
    RMS User Information screen displaying a list of users with columns such as User Name and Email, with the Edit option selected for one user to open their profile for password reset.
     
  3. Select the 'Password' icon.
  4. Enter a new complex Password.
  5. Re-enter the new complex Password.
  6. Click 'Save'.
    RMS User edit window showing the Password icon selected and fields to enter and confirm a new complex password for the user, with the Save button chosen to apply the password change and prevent login with the previous password.
     
★ Tip: The User will now be unable to login using the previous password.

 

 

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