This article describes how to complete the connection in RMS to Total Parks, and outlines the data exchanged between Total Parks and RMS.
Overview
Total Parks is an online booking and distribution channel for holiday parks, caravan parks, and campgrounds. It can be connected to RMS via the Channel Manager. Once connected, Total Parks and RMS exchange availability, rate, restriction, and reservation data automatically.
This article also outlines which data is sent and received between Total Parks and RMS, and provides a reference for the supported and unsupported functions of the integration.
✎ Please Note: RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.
Key Points
- Total Parks supports single reservations and full reservation detail, including Adults, Children, Infants, dates, Category, Rate Type, Booking Source, OTA Notes, and Travel Agent.
- Live availability is sent for up to 365 days in advance.
- Modifications and cancellations are not exchanged through the channel. Total Parks defers both to the park operator, so any change to a Total Parks booking must be made directly on the reservation in RMS.
- Email confirmations for Total Parks bookings are sent by Total Parks, not by RMS.
- Total Parks does not collect guest address details at checkout. Surname, Given Name, Phone, and Email are passed through; Address, Town/Suburb, State, Postcode, and Country are not.
⚠ Important: Total Parks does not exchange modifications or cancellations through the channel. If a guest needs to change or cancel a Total Parks booking, the change must be made manually on the reservation in RMS.
How to Connect
-
Request Module Activation.
Contact RMS Sales to request activation of the OTA REST API module, specifying partner name 'Total Parks'. -
Request API Credentials.
Once the module is activated, submit a Support Ticket to the RMS Customer Support team requesting the following:
RMS Client ID
Webservice Password -
Complete setup with Total Parks.
Provide the credentials to the Total Parks team to complete configuration and testing.
Once saved, the Total Parks login and password will display (this will be required for the next step). -
Configure Mapping in RMS.
Map your room types and rate plans to the 'Total Parks' channel in RMS.
Follow the steps in the OTA REST API Setup Guide, starting from Step 6.
★ Tip: For step-by-step instructions on connecting a channel, see the Channel Connection article.
Availability, Rate & Reservation Data Exchange
The following table shows which availability, rate, restriction, guest, and reservation data is sent and received between Total Parks and RMS.
| Category | Feature | Support Status | Notes |
|---|---|---|---|
| Availability | Allotments | Partially Supported | Total Parks stores final bookable availability only, not a separate channel-allotment allocation model or release pool. |
| Live Availability | 365 Days | ||
| Oversell Allotments | Not Supported | Total Parks uses multiple protective measures to prevent overbooking. Total Parks blocks reservations when inventory is insufficient. | |
| Release Back Time | Not Supported | Total Parks relies on live RMS availability and its pencil-hold expiry flow, not channel allotment release-back settings. | |
| Rates | Additionals Rates | Supported | Supports additional guest pricing only. Total Parks does not currently sell non-guest add-ons or extras. |
| Currency | Supported | ||
| Override Amount | Supported | ||
| Person Base | Supported | ||
| Rate Amount | Supported | ||
| Rate Description | Partially Supported | The value is stored but is not shown to Total Parks visitors. | |
| Restrictions | Closed to Arrival | Supported | |
| Closed to Departure | Supported | ||
| Maximum Nights | Supported | ||
| Minimum Nights (MLOS) | Supported | ||
| Minimum Nights (Soft Close) | Not Supported | ||
| Stop Sell | Supported | ||
| Guests | Surname | Supported | |
| Given | Supported | ||
| Address | Not Supported | Not collected by Total Parks at checkout. Park operator to collect at guest check-in if required. | |
| Town/Suburb | Not Supported | Not collected by Total Parks at checkout. Park operator to collect at guest check-in if required. | |
| State | Not Supported | Not collected by Total Parks at checkout. Park operator to collect at guest check-in if required. | |
| Postcode | Not Supported | Not collected by Total Parks at checkout. Park operator to collect at guest check-in if required. | |
| Country | Not Supported | Not collected by Total Parks at checkout. Park operator to collect at guest check-in if required. | |
| Phone | Supported | ||
| Supported | |||
| Reservations | Single Reservation | Supported | |
| Group Reservation | Planned | ||
| Modification | Not Supported | Total Parks defers modifications to park operators. Make changes directly on the reservation in RMS. | |
| Cancellation | Not Supported | Total Parks defers cancellations to park operators. Cancel directly on the reservation in RMS. | |
| Email Confirmation Sent By | Total Parks | ||
| Reservation Details | Adults | Supported | |
| Children | Supported | ||
| Infants | Supported | ||
| Arrive & Depart Date | Supported | ||
| Booking Source | Supported | ||
| Category | Supported | ||
| ETA | Not Supported | ||
| OTA Notes | Supported | ||
| Rate Type | Supported | ||
| Travel Agent | Supported |
Support
If you experience any issues with the Total Parks connection, please contact Total Parks directly in the first instance.
Total Parks will review the issue and share logs with RMS if further investigation is required.
For general Channel Manager questions, see the Channel Manager Troubleshooting Guide.
★ Tip: For definitions of the terms used in the data exchange table above, see the Availability, Rate & Reservation Glossary for Channel Connections article.
Related Articles
- Channel Agent Commission Setup on a Channel Management Connection
- Channel Connection
- OTA Commission with a NET Multiplier
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