How to Activate, Configure, and Use the Salto KS Door Lock interface.

Overview

Salto KS is a product from SALTO Systems that provides a cloud-managed access control platform that issues digital keys, PINs, and tags to users. 

Digital keys are delivered to the Salto KS mobile app, while PINs can be generated and retrieved through this integration.

Mobile access: Guests can download the Salto KS mobile app, register, and receive their digital keys, which they can use to tap and open door locks.

PIN access: A PIN is generated and displayed on the key cutting screen, and then shared with the guest. 

Information

Static Users

For the Salto KS integration, “Static Users” are non-guest site users that RMS creates per lock/room purely to manage PIN codes for that lock. 

They are “Static” because:

• They are tied to the lock/area, not to a reservation or a real guest

• They exist permanently for each mapped room/door in the property

• They are used by RMS to request and refresh PIN codes for that lock via the Salto KS API

These Static Users:

• Do not represent a real guest (they’re a technical construct)

• Are not deleted at checkout like normal guest users

• Allow front office staff to view/reset the PIN for a room, independent of any current reservation

Why Static Users are used as Rooms

RMS adopts the Static User Per Room approach to streamline key management and improve reliability for PIN access. This ensures that each room maintains a consistent and permanent user profile within Salto KS, allowing for faster key assignment, simplified synchronization, and user profile management

Guest Users

Guests will continue to be added as Individual Users in Salto KS to enable digital key access during their stay. 

Subscription of users

Each Room will be created as a Static User in Salto KS to facilitate PIN Access:

New Salto KS Customers

You do not need to create static room users in Salto KS manually. During the room mapping process in RMS, RMS will automatically add each room as a Static User in Salto KS.

Existing Salto KS Customers

• If you already have static room users, please remove them to avoid duplication and to help reduce the number of subscribed users in your Salto KS account.
• If you do not currently have static room users, RMS will automatically create them when you complete the Room Mapping process.

Prerequesites

Daily Password

You may need a Daily Password to activate the Salto SK Door Lock module.

Instructions on how to get the Daily Password can be found HERE. 

Setup Guide

Module Activation

In the Side Menu of RMS, navigate to the "Module Market."

1. On the Available page
2. Select the relevant Property
   For Enterprise properties, Salto KS Door looks cannot be activated for the Owner Record or All Properties, but more properties can be activated in the following steps.   
3. Search for "Salto KS"
4. Click the Activate Toggle. 
   
    
5. Select the relevant property(s)
6. Read the Terms and Conditions and "Activate Door Locks".
   
    
7. Navigate to the Activated button
8. Select the relevant Property
9. Search for "Salto KS"
10. Click on the "Unlock" icon
    
     
11. Click on the "Padlock" icon
    
     
12. You may be prompted for the Daily Password
    Instructions on how to get the Daily Password can be found HERE. 
    
     
13. Once Salto KS is activated, click on the Settings Icon
14. Enter the Site UID
15. Save & Exit
    
     

Site UID

The Site UID is provided by Salto KS, and it can be found in the Salto KS Portal under:

16. Site
17. Site Overview
18. Site ID

Area (Room) Mapping

In the Side Menu of RMS, go to Setup > Door Locks > Salto KS Area Mapping

1. Select the relevant Property (If available) 
2. Assign a Salto KS Door Number to each Area. 
   Note: A valid Site UID allows RMS to pull the Salto KS Door number via the API. You will see a list of doors to map in the Lock Name drop-down field.
   Note: Rooms are added as static users in Salto KS to allow PIN access
3. Mapping is Automatically Saved.
   
    

Common Areas Mapping (Optional)

Mapping Common Areas to Individual Areas will automatically grant access to those Common Areas when keys are cut for the Area. Examples of Common Areas include Car Parks, Lifts, Pools, and Gyms. 

There are 2 steps in this process: 

1. Create the Common Area
2. Assign the Common Areas to the relevant Areas

Create Common Areas

In the Side Menu of RMS, go to Setup > Door Locks > Common Areas

1.  Select the Property (If available)
   Only select a Property with Salto KS enabled, and do not use (All Properties).
2. Click the + (Add) icon
3. Enter a Description
   External Id is not required for Salto KS
4. Map to the relevant Door Lock 
   
    
5. Navigate to Properties
6. Click the + (Add) icon
   Assign the appropriate property
7. Save & Exit
8. Repeat to add more Common Areas. 
   

Assigning Common Areas to Individual Areas (Optional)

In the Side Menu of RMS, go to Setup > Door Locks > Salto KS Area Mapping

1. Select the relevant Property (If available) 
2. Double-Click in the Common Areas field next to the relevant Area
3. Select the Common Areas for this Area using the '>' icons.
4. Save & Exit
5. Repeat for All Areas. 
   

Key Cutting

Once all setup is completed, the key cut screen will be available on the reservation screen.

Users can:

1. Create Keys from the reservation.
2. Cut Keys.
3. Cancel Keys.
4. Refresh PIN to generate a new PIN.
   When a PIN is generated, it can also be refreshed – in case a Guest forgets their Key.
5. Assign and Remove access to Common Areas.  

When keys are successfully cut, they will use check-in and check-out dates/times that match the reservation’s check-in and check-out dates/times.

Keys (Access) can be granted using either a PIN or a Mobile App. 

Mobile access: Guests can download the Salto KS mobile app, register, and receive their digital keys, which they can use to tap and open door locks.

PIN access: A PIN is generated and displayed on the key cutting screen, and then shared with the guest. 

Reservation Date Changes

Changing the Reservation will automatically trigger an API call to Salto KS to update the Keys.

No action is required within the Reservation.  

Reservation Departure 

Checking out of a reservation, or departing a reservation early, will automatically remove access.