Information on the Reverse Receipt feature in RMS.
Overview
Reverse Receipt is an action used to cancel or undo a previously applied Receipt or payment on a guest’s reservation account, typically used when a payment was entered in error or needs to be corrected.
Reversals from Closed Periods will not show the corresponding Receipt on the current date's Cash Transactions Report, as this credit remains on the original transaction date.
✎ Please Note: RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.
★ Tip: Reverse Receipt functionality with an integrated Payment Gateway will differ. If supported by your gateway, reverse receipts can only be applied to Credit Card transactions processed on the same day.
Guide
Open the Account in RMS.
- Select the Receipt.
- Select Corrections.
- Select 'Reverse Receipt'.
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Review the warning displayed and choose 'Ok' to confirm proceeding.
- Select a Reason.
- Select 'Reverse Receipt' to confirm.
⚠ Important: The reversal will appear on the current date's Cash Transactions Report. Use the Corrections menu option on the account, and select 'Show/Hide Voided Transactions' to view the reversed receipt on the account.
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