Skip to main content
Submit a Ticket

How can we help?

Reverse a Refund

How to reverse a refund from an account in RMS.

 

Overview

The Reverse Refund function is only available for refunds processed on the current accounting date, using a payment method that is not linked to a Payment Gateway.

See Manually Reverse a Refund for refunds not meeting the above criteria.

Reversed refunds will be visible to Users in the Reservation Audit Trail.

✎ Please Note: RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

 

 

Guide

Open the Account in RMS.

  1. Select the Refund Transaction.
  2. Select 'Corrections'.
  3. Select 'Reverse Refund'.
    Reservation account screen in RMS with a refund transaction highlighted, the Corrections menu open and the Reverse Refund option selected
     
  4. Select the Reason.
  5. Select 'Reverse Refund'.
    Reverse Refund confirmation popup showing a dropdown to select a reason for reversal and a Reverse Refund button to complete the process


 

Related to:

Was this article helpful?

We're sorry to hear this article was not helpful, please let us know why here, so we can make it better.

Thanks for the positive feedback! We'd love to hear more, let us know here.

Return to top

Related articles

Comments

0 comments

Please sign in to leave a comment.

Contact us