Overview

The RMS Pay account will need to be updated when a change of business ownership occurs at the Property.

RMS Pay payouts will pause once KYC has been modified by the new owner.

After the new owners edit the KYC, the verification process typically takes 2-3 business days after successful submission of all required documentation.

Once the KYC verification is complete, pending payouts will be distributed to the new owner.

New owners can utilise the RMS Pay Settlement Report to identify any payments that were processed while payouts where paused, and need to be manually transferred to the existing owners.

RMS Pay is a fully integrated payment gateway solution providing PCI Compliant credit card storage and payment processing.

Payment Gateways are an eCommerce application provided by merchant services to authorise and process credit card payments in a PCI Compliant manner.

Know Your Customer

To complete change of ownership and establish a sub-merchant account that complies with regional financial regulations (KYC) the following business information is required from the new business owner.

Personal Details

The business owner or financial controller and an account signatory must provide a copy of government issued photo identification and the following personal information.

• Full Name
• Date of Birth
• Address
• Email
• Phone Number

Business Details

The following information must be provided including a copy of a company document that shows the legal business name, business address and business registration number.

• Legal Business Name
• Business Registration Number
• Tax Number
• Business Phone Number
• Business Address
• Business Email
• Business Website

Bank Details

Bank account information for the bank account where deposits will be made must be provided with a recent copy of a bank statement that includes the following information -

• Bank Logo
• Account Number
• Account Holder Name

Identity verification cannot be completed if the uploaded files do not match the information entered, are blurry or obscured, password protected or more than 12 months old.
Government-issued identification must be valid and not expired.

Where the bank account holder name does not match the legal business name, additional documentation must be provided to demonstrate the connection between the named account holder, registered business and\or trust.

Guide

Navigate to Module Market.

1. Navigate to the Activated tab.
2. Select the Configure icon on the RMS Pay Module.
   
    
3. Select and complete the Business Details section.
4. Select and complete the Business Owners\Decision Makers section.
5. Select and complete the Bank Details section.
6. Select Download for PCI DSS Compliance and complete.

7. Select Back to RMSCloud.
   

    

Information

Digital identity verification will use the information entered and the uploaded documents to virtually confirm the account information. When digital identity verification cannot be completed the uploaded documents will be reviewed manually and may take 48-hours or more to confirm.