How to set up and configure the Windcave Payment Gateway for RMS, including merchant account settings, payment options, and transaction fee setup.

Overview

This guide outlines the steps to configure Windcave for RMS, including enabling MOTO transactions, enabling the Validate transaction type for each currency, disabling 2-step authentication, and setting up transaction fees. It also includes important notes for Bendigo Bank customers.
 

Guide

Merchant Account Configuration

Contact the property's Windcave Account Manager to confirm the following configuration on the merchant account:

• MOTO Transactions Allowed.
• Obtain MOTO Rest User ID & Key.
• Enable the Validate transaction type for every currency the property accepts payments in. RMS sends a $0.00 Validate request to Windcave when creating a Credit Card Token. If Validate is not enabled for the account or for the currency, Windcave converts the request into an authorisation that holds funds on the guest's card, which guests can mistake for a second charge. Validate is enabled per currency, so enabling it for one currency does not enable it for others. See Windcave Payment Gateway for details.
• Disable 2-Step Authentication on the PXPAY Account.
  

RMS IBE Payments

• Request Style Sheet 7 with FPRN Enabled and Request that the 'Amount to Charge' not be displayed.
  

Guest Portal Payments

• Select Hide Amount on Windcave HPP Customisation.
  

Disable Results Page

• Ensure 'Disable Results Page' is selected in PXPAY settings

Important! Bendigo Bank Customers The MOTO Rest User ID & Key can be used to disable 3D Secure in RMS. Customers must request an auth/complete process to be enabled on their merchant account with Bendigo Bank to use Windcave in RMS.

Transaction Fee Setup (Optional)

1. Contact the property's Windcave Account Manager:
   • Request activation of Surcharges for PXPAY & EFTPOS.
   • Provide Station Number for all connected EFTPOS terminals.
2. Setup transaction fees with Windcave.
3. In RMS:
   • Navigate to Setup > Accounting > Credit Cards
   • Complete setup for transaction fees.

Important! Credit Cards must be setup with the same transaction fee amounts as Windcave, or accounts will become out of balance.

Important! The Reserve Bank of Australia (RBA) has determined that surcharging for eftpos, Mastercard, and Visa in Australia will end on 1 October 2026. Please consider this when configuring Surcharges, Transaction Fees, and Commissions. For more information, see the Help Centre article: RBA Surcharging Ban - What It Means for Your Property.