Information on the CommWeb Payment Gateway.

Overview

CommWeb is a Payment Gateway available in RMS to provide PCI-compliant credit card storage and payment processing.

Payment Gateways are an eCommerce application provided by merchant services to authorise and process credit card payments in a PCI-compliant manner.

Connecting a Payment Gateway account with RMS provides secure credit card storage, payment processing, and refunds directly from within RMS.

Functions

CommWeb Account Requirements

The following options should be requested from Commonwealth Bank when preparing to integrate a CommWeb account with RMS:

• POP file indicator set to 'Live' for MasterCard.
• Activation of American Express on the CommWeb Account should be requested if accepted at the Property as a payment method.
• Transaction Types: Purchase (required) and Pre-Auth (optional).
• 3D Security: Optional, not required by RMS.
• Accepting Payments for Goods or Service Delivery: Yes
• Membership of any association, franchise, or buying group: Yes, RMS.
• Link ID for Pricing and Tracking: G0567
• MOTO: Required in order to process card-not-present transactions.

CommWeb Requirements for RMS Booking Engine

The following will be requested by Commonwealth Bank to use their CommWeb service with the RMS Booking Engine:

• RMS Booking Engine URL where payments will be processed.
• Merchant facility trading name to match the primary business name on the website and be visibly disclosed to customers throughout the check-out process.
• Terms & Conditions to be visible and easily accessible.
• Disclaimer advising that the merchant (CBA) is Australian-based.
• Complete trading or registered business details, including street address, as well as a valid contact phone number and email address.

CommWeb Setup

1. Log in to the Merchant Administrator Portal using the URL sent in an email from Commonwealth Bank.
2. Go to Admin > Operators > Create a New Merchant Operator.
3. Enable 'Change own password' and 'Configure integration settings'.
4. Log out as Administrator.
5. Log in as a new user.
6. Go to Admin > Integrations Settings and choose 'Edit'.
7. Enable 'Password 1' checkbox.
8. Select 'Generate New' and choose 'Submit'.
9. Save this Merchant Key for setup in RMS.

CommWeb Token Creation

As part of recent upgrades to the CommWeb payment gateway, a temporary $1.00 pre-authorisation is now placed on the card whenever a new credit card token is created.

This step helps verify that the card details are valid and can be used safely. It is a routine card verification process used by the Commonwealth Bank (CBA).

The $1.00 is not a real charge, and the cardholder will not be billed. In most cases, the pending amount will automatically disappear from your statement shortly after the verification is completed.

Previously Created Tokens

Credit card tokens created before the CommWeb gateway upgrade may no longer work when processing payments in RMS or via the Guest Portal. Attempting to use one of these older tokens will return a payment error.

To resolve this, the cardholder needs to save their card details again as a new token. Once saved, the new token can be used to process payments as normal. The new token will go through the standard $1.00 pre-authorisation verification described above.

Guest Portal Payments

When guests make payment via the Guest Portal using CommWeb, a card security code (CVV) is required at the time of payment. This applies even when a saved credit card token is already on file.

If a guest's saved token was created before the CommWeb gateway upgrade, they will need to add a new token to complete payment via the Guest Portal.

RMS Configuration

In the side menu of RMS, go to Setup > Property Options > Property Information.

1. Select Edit on an existing Property.
   
    
2. Navigate to the 'Payment Gateway' tab.
3. Select the Toggle 'Ecommerce Online Payment Gateway'.
4. Select 'CBA' as the Payment Gateway.
5. Enter the Merchant ID (Provided by CommWeb).
6. Enter the Merchant Key (Provided by CommWeb).
7. Enter the Pre Auth Merchant ID (Provided by CommWeb).
8. Enter the Pre Auth Merchant Key (Provided by CommWeb).
   Optional: Select the checkbox 'Allow Blind Refunds'.
9. Select the Pre Authorisation Calculation option.
   (Optional) Select the checkbox 'Warn if no Pre-Authorisation on Check-in'.
10. Select Save/Exit.
    

Credit Card payments processed in RMS using the CommWeb payment gateway will open a secure payment processing portal external to RMS.

Troubleshooting

Payment error: "A CSC value is required for the transaction"

This error occurs when CommWeb cannot process a payment because a card security code (CVV/CSC) is missing. It is most commonly seen in two situations:

• Old token: The saved credit card token was created before the CommWeb gateway upgrade. Tokens created before the upgrade do not have a security code stored and cannot be used for payment.
• Guest Portal payment: CommWeb requires a card security code when a guest pays via the Guest Portal, even when a saved token is selected.

Resolution:

1. Ask the cardholder to save their card details again as a new credit card token.
2. Once the new token has been saved, process the payment using the new token.
3. Remove the old token from the reservation or guest profile.