This article describes the Trip.com channel connection in RMS, including the data exchanged between Trip.com and RMS.
Overview
Trip.com is an online booking channel that can be connected to RMS via the Channel Manager. Once connected, Trip.com and RMS exchange availability, rate, restriction, and reservation data automatically.
This article outlines which data is sent and received between Trip.com and RMS, and provides a reference for the supported and unsupported functions of the integration.
Key Points
- Trip.com supports single reservations, group reservations, cancellations.
- Email confirmations for bookings made through Trip.com are sent by Trip.com, not by RMS.
- Live availability is limited to 365 Days*.
Connecting Trip.com to RMS
To connect Trip.com as a channel in RMS, follow the general Channel Connection process. This involves activating the channel in the RMS Channel Manager, mapping your properties, categories, and rate types, and then enabling the connection.
Availability, Rate & Reservation Data Exchange
The following tables show which availability, rate, restriction, guest, and reservation data is sent and received between Trip.com and RMS.
| Category | Feature | Support Status |
|---|---|---|
| Availability | Allotments | Supported |
| Live Availability | 365 Days* | |
| Oversell Allotments | Supported | |
| Release Back Time | Supported | |
| Rates | Additionals Rates | Supported |
| Currency | Supported | |
| Rate Amount | Supported | |
| Rate Description | Supported | |
| Override Amount | Supported | |
| Person Base | Supported | |
| Restrictions | Closed to Arrival | Supported |
| Closed to Departure | Supported | |
| Maximum Nights | Supported | |
| Minimum Nights (MLOS) | Supported | |
| Minimum Nights (Soft Close) | Supported | |
| Stop Sell | Supported | |
| Guests | Surname | Supported |
| Given | Supported | |
| Address | Supported | |
| Town/Suburb | Supported | |
| State | Supported | |
| Postcode | Supported | |
| Country | Supported | |
| Phone | Supported | |
| Supported | ||
| Reservations | Single Reservation | Supported |
| Group Reservation | Supported | |
| Modification | Supported | |
| Cancellation | Supported | |
| Email Confirmation Sent By | Trip.com | |
| Reservation Details | Adults | Supported |
| Children | Supported | |
| Infants | Supported | |
| Arrive & Depart Date | Supported | |
| Booking Source | Supported | |
| Category | Supported | |
| ETA | Supported | |
| OTA Notes | Supported | |
| Rate Type | Supported | |
| Travel Agent | Supported |
Related Articles
- Channel Agent Commission Setup on a Channel Management Connection
- Channel Connection
- OTA Commission with a NET Multiplier
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