How to Add and Reset an Owner's Password for the Owner Portal 

Information

The Owner Portal can be used by properties that use Trust or Owner Accounting in RMS

The Owner portal (if configured by the Property Manager) allows property owners to view reservations for their property, book their own areas, view and print their owner statement, and view information about their bookings and personal details. 

To access the Owner Portal, a unique Email Address and Password are required. 

These Passwords can be reset at any time in RMS 9+ or via the Owner Portal

When a Password is added and saved on an Owner's Profile, the Password field will turn Yellow, indicating that it has been added and cannot be changed. 

To change the Password, you can click on the now underlined/hyperlinked text "Online Password" to open the Password Change option.

Owner Portal login URL (example)

https://ownerportal12.rmscloud.com/Login?clientId=XXXX

Where XXXX is your RMS Client ID 

• For Enterprise databases, use the Enterprise ID (parent client ID).

• For standalone properties, use the property’s client ID.
  If unsure, contact your System Administrator or RMS Support for the correct link.

Owner Password Reset via RMS 9+

1. Add/Edit an Owner
2. Navigate to the Online Password field and enter a Password
   (You may need to expose this in the Field Maintenance if it is not visible.)
3. Click on the View Password icon to view/hide the Password 

4. Save

   

    

5. The "Online Password" Field will change to Yellow, indicating that a Password has been added.

6. The Label "Online Password" is now underlined and Hyperlinked. Click on this to Change the Password. 

   

    

7. Enter a New Password and Confirm the New Password
   (Click on the View Password icon to view/hide the Password )

8. Save/Exit

   

    

9. If successful, you will be notified of the Password Change via a pop-up on your screen. 

   

Owner Password Reset via Owner Portal

Owners can change their own password directly from the Owners Portal. 

1. From the Owners Portal, select "Forgot Password"

   

    

2. The Owner enters their Email Address
3. Select "I'm not a robot"

4. Select "Request"

   

5. The owner is now sent an Email with instructions on how to reset their Password.