Void the expense charge on the Reservation Account to reverse a Paid Out expense.

Overview

A Paid Out represents an expense incurred by the property on behalf of a guest. These are recorded as Expense Charges on the guest’s Reservation Account.

To reverse a Paid Out, you can void the associated Expense Charge on the Reservation Account. This action will automatically:

• Void the corresponding Expense Charge and Expense Payment in the Cash Account.

• Update the daily cash takings and reflect the reversal in the Financial Reports.

Please Note! RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

How to Reverse a Paid Out

1. Navigate to Accounting > Quick Account Access.
2. Select Open the Account.
3. Enter the Reservation Number or Account Number.
4. Select Go to Account.
   
    
5. Highlight the Expense Charge.
6. Navigate to the Corrections menu.
7. Choose Void Charge.
   
    
8. Select Ok to confirm.
   
    
9. Choose a Void Reason.
10. Select Void Transaction.
    
     
11. The Expense Charge will be removed from the Reservation Account.
    
     

Please Note! Voiding the transaction will also void the related Expense Charge and Expense Payment in the Cash Account, and these changes will be reflected in the daily cash takings reports.