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Reverse a Paid Out

Void the expense charge on the Reservation Account to reverse a Paid Out expense.

 

Overview

A Paid Out represents an expense incurred by the property on behalf of a guest. These are recorded as Expense Charges on the guest’s Reservation Account.

To reverse a Paid Out, you can void the associated Expense Charge on the Reservation Account. This action will automatically:

 

⚠ Important / Warning: Voiding an Expense Charge dated in the past will affect historical financial reports as well as the current date's daily takings. Exercise caution when voiding charges from prior dates.

 

✎ Please Note: RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

 

 

 

How to Reverse a Paid Out

  1. Navigate to Accounting > Quick Account Access.
  2. Select Open the Account.
  3. Enter the Reservation Number or Account Number.
  4. Select Go to Account.
    Screenshot of the Open Account dialog in RMS showing fields to search for and open a reservation account by reservation number or guest name.
     
  5. Highlight the Expense Charge.
  6. Navigate to the Corrections menu.
  7. Choose Void Charge.
    Screenshot of an RMS account screen with the Corrections menu expanded, highlighting the Void Charge option used to reverse a paid out expense.
     
  8. Select Ok to confirm.
    Screenshot of the confirmation dialog in RMS asking the user to confirm that they want to void the selected paid out charge on the account.
     
  9. Choose a Void Reason.
  10. Select Void Transaction.
    Screenshot of the Void Reason dialog in RMS showing a drop-down list where the user selects the reason for voiding the paid out charge.
     
  11. The Expense Charge will be removed from the Reservation Account.
    Screenshot of the account transactions list in RMS after the reversal, showing the original paid out expense charge voided and no longer affecting the account balance.
     
✎ Please Note: Voiding the transaction will also void the related Expense Charge and Expense Payment in the Cash Account, and these changes will be reflected in the daily cash takings reports.

 

 

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