This guide explains how to connect RMS to Goki and set up the Goki Door Lock module, so that guest digital keys and self check-in work with your RMS reservations.

Overview

The Goki Door Lock module enables integration with Goki, the mobile key and door access platform used at your property. Goki's website is now gokitech.com, and the older goki.travel address redirects there.

The Goki Door Lock module can be used to automate guest access with digital keys from the reservation details that RMS sends to Goki. It also includes the option to allow guests to self-check in through Goki and have the reservation status updated automatically to Arrived in RMS.

Before activating the Goki Door Lock module in RMS, an integration key must be obtained from the Goki portal for the RMS connection.

After activating the RMS connection in Goki and the Goki Door Lock module in RMS, area mapping must be completed in the Goki portal.

Area mapping in the Goki portal links the RMS Area with its matching space in Goki to provide digital keys to and from a reservation in RMS.

Once the module is activated and configured in both RMS and Goki, digital keys will be automatically generated for reservations in Goki. The 'Key' icon on a reservation can be used to resend the reservation to Goki.

Pre-Setup Requirement

Before you start the Setup and Configuration within RMS, you will need to have an account with Goki to create an Integration Token from the Goki Portals Marketplace. 

1. In the Goki portal, go to Settings > Marketplace > All Apps and select 'RMS'.
2. Select 'Connect' and copy the Integration Token.

Should you need assistance with this, please contact Goki Support at support@gokitech.com. 

Module Activation

In the side menu of RMS, go to the Module Market.

1. On the Available Page
2. Search for 'Goki'. If you cannot find Goki under Available, check the Activated tab.
3. Select the 'Activate' Toggle for 'Goki'.
   
    
4. Read the Terms & Conditions.
5. Select 'Activate Door Locks'
   A Support Ticket will be logged with the RMS Customer Care Team for you when the Goki Door Lock module is activated. The RMS Customer Success team will then contact you/the Property with the Password to unlock the Goki Module. 
   
    
6. Navigate to the 'Activated' tab.
7. Select the 'Lock' icon on the Door Locks module.
   
    
8. Select the Property to Activate (Optional) 
9. Select the locked 'Configuration' icon for a Property.
   
    
10. Enter the Daily Password Provided by the RMS Customer Success Team. 
    
     
11. Enter the Goki Integration Key.
12. Save/Exit.
    
     

13. Contact Goki Support (support@gokitech.com) to confirm the RMS Connection.

    Important! Area Mapping in the Goki portal can only be completed after the Goki Door Lock module is configured in RMS and the RMS connection in Goki has been confirmed by Goki

14. In the Goki portal, go to Portal > Spaces and complete the RMS Area/room Mapping.
15. Go to the Module Market in the Side Menu of RMS and go to the 'Activated' page.
16. Search for Goki
17. Select the Configuration icon for Goki.
    
     
18. Select 'Run' to sync all existing Reservations.
    All Current and Future Reservations will be synced with Goki.
19. Save/Exit.
    

RMS will now communicate any new reservations or modifications to a reservation to Goki.

If a reservation did not sync to Goki, select the 'Key' icon on the reservation and select 'Yes' when asked 'Do you want to resend information to Goki?'. RMS then sends the reservation to Goki in the same way as the automatic send when a reservation is created.

How are Keys Sent Out?

Once Goki has received a reservation, Goki will send out the key as per the automated settings in Goki > Autopilot.

Goki sends the PIN to the guest at the email address RMS shares with Goki. RMS does not store the PIN, so it is not available for any correspondence sent from RMS, such as Form Letters or SMS templates.

Clients can also use the 'Goki check-in' option, where guests can self-check in at the property.

• Goki Portal Settings > Marketplace > Goki Check-in

Only reservations in the 'Confirmed' status will be visible to self-check-in. 

Once a reservation has been checked in through Goki check-in, RMS will receive the reservation status update and update it to Arrived.

RMS declines a Goki check-in request in these cases:

• The reservation is already in Arrived status.
• The accommodation account has a balance owing.
• The assigned room is not in Vacant Clean status.

Getting Help

Goki Support handles questions about the Goki portal, door hardware, key delivery and confirming the RMS connection. Contact Goki at support@gokitech.com.

RMS Support handles Module Market activation and reservations that do not reach Goki. Contact RMS Support.

Related Articles

• Module Market
• Modules & Interfaces
• Interface Partners